Eligibility for Returns:
We accept returns for most items within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. A receipt or proof of purchase is required.
Non-Returnable Items:
Test kits cannot be returned.
Defective or Incorrect Items:
If an item has an exceptional defect, we will replace it free of charge upon notification.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping charges are non-refundable.
Late or Missing Refunds:
If you haven't received your refund after 7 business days, please check your bank account or credit card statement. If the refund is not visible, contact your payment provider or bank, as processing times may vary.
For return requests or assistance, please contact us via:
Email: support@purplerockwellness.com
WhatsApp: +971552210200
